Terms of service

Last updated: October 5, 2026

1. About these terms

These terms govern use of www.goostarbag.com and purchases from Goostarbag, operated by Goostarbag LLC (“we”, “us”, or “our”). Read them together with our Shipping Policy, Return and Refund Policy, and Privacy Policy. Mandatory consumer protections take priority over any conflicting provision.

Our company and return address is Goostarbag LLC, 1344 1/2 E 1ST ST, Loveland, CO 80537, United States. Contact info@goostarbag.com or +1 970-624-2500.

2. Eligibility and your information

You must have the legal capacity to enter into a purchase contract, or act with the appropriate permission of a parent or guardian where permitted by law. Provide accurate contact, billing, and delivery details, use a payment method you are authorized to use, and keep any account access details secure. Notify us promptly if an order contains an error or you suspect unauthorized use of your account.

3. Products and descriptions

Our store offers bags and accessories as described on their individual product pages. Review the chosen colour, size, material description, included components, price, and availability before ordering. Photographs may appear different on different screens; this does not excuse a material discrepancy between the product supplied and its description. Contact us before ordering if a feature important to you is unclear. A category name or styling description does not replace the specific product information.

4. Ordering, prices, and payments

Review your order and the final amount at checkout before submitting payment. The currency shown at checkout is the currency of the transaction. The order total identifies applicable charges collected by us; delivery and any additional import-related charges are explained in our Shipping Policy. Your bank or payment provider may apply its own currency conversion charges.

Submission of an order is your request to purchase the selected goods. An automated acknowledgement confirms receipt of that request; we confirm acceptance when we send the dispatch confirmation, unless we have expressly accepted the order earlier. Nothing in this process postpones a refund or cancellation right provided by law. If stock, a material listing error, an invalid delivery address, or a substantiated payment or fraud concern prevents fulfillment, we will explain the issue and offer an appropriate resolution. If we cannot accept or fulfill an order, we will refund any payment taken for the cancelled goods.

We will not silently substitute a product or increase an agreed price after purchase. If an error requires a change, we will contact you and obtain your agreement or cancel and refund the affected order as permitted by law. Promotional conditions must be disclosed with the offer. Later price changes do not change an existing order.

5. Delivery, cancellations, and returns

Orders are dispatched within 5 business days after the order is placed. Estimated delivery time after dispatch is 5–8 business days for the contiguous United States (the 48 contiguous states and Washington, D.C.) and 8–15 business days for other supported countries and regions outside the United States. Both transit estimates are additional to, and do not include, the order-processing period. For Alaska, Hawaii, or U.S. territories, contact us before ordering to confirm service availability and the applicable delivery estimate. Business days are Monday through Friday; Saturdays and Sundays are not counted. Estimated delivery dates are not guaranteed unless an express guarantee is offered for the order. Our Shipping Policy describes available destinations, shipping charges, processing, and transit arrangements. Buyers are responsible only for import-related charges legally payable by them as recipients that have not already been collected for the order. This does not transfer to the buyer any VAT, GST, sales-tax registration, collection, or remittance obligation that the law places on us. Delivery estimates do not exclude our obligations to supply goods or provide remedies for delay or non-delivery. Where required by law, transit risk remains with us until you or your designated recipient physically receives the goods; handing a parcel to a carrier does not remove those rights.

Contact us promptly for an order amendment or cancellation. Once dispatch has begun, an amendment may not be possible, but applicable return and withdrawal rights remain. Our Return and Refund Policy provides 14 calendar days after receipt of the last item in an order to request an ordinary change-of-mind return, followed by 14 calendar days after notice to send it back, with buyer-paid return postage and no restocking fee. The request deadline extends to the next business day if its final day falls on a weekend or public holiday. A longer period offered when an earlier order was placed remains available for that order. Separate statutory cancellation and faulty-goods rights are not limited by this period.

6. Acceptable website use

Do not use this website to commit fraud, infringe others' rights, upload malicious code, interfere with security or availability, or obtain unauthorized access to accounts or personal information. We may take proportionate steps to protect the store and its users against such activity. Restricting website access does not remove any rights relating to a legitimate existing order.

Website materials may belong to us or to third-party rights holders. Personal browsing and shopping are permitted. Commercial copying or reuse requires appropriate permission unless allowed by law. If you send an enquiry or other content, provide only material you are entitled to share; we use it to respond to your request and administer the relationship as described in our Privacy Policy.

7. Shopify and third-party services

Shopify hosts this store and processes personal information when you browse or purchase. Information is shared with Shopify and other service providers, which may operate outside your country. Shopify also provides enhanced services informed by interactions with other merchants and Shopify. Our Privacy Policy explains this processing and your choices, with links to the Shopify Consumer Privacy Policy and Shopify privacy portal.

Optional third-party services and external websites may have their own terms. Review those terms before using them. Shopify and other technology providers are not substituted for Goostarbag LLC as the seller responsible for your order.

8. Our responsibilities and your legal rights

We will meet the obligations that applicable law imposes on us as a seller. Nothing in these terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence where such exclusion is unlawful, or any other liability that cannot legally be excluded or restricted. Nothing removes statutory quality, conformity, safety, delivery, refund, or consumer guarantee rights.

Website availability can be affected by maintenance or technical problems. If this prevents you from contacting us through the site, use the email or telephone details above. A technical problem does not cancel our obligations on an accepted order.

9. Complaints and applicable law

Please contact us with your order reference and a description of any complaint. We will investigate and seek a fair resolution. These terms do not deprive you of mandatory protections under the laws applicable in your place of residence or of access to a regulator, consumer complaint process, or court with jurisdiction. They do not impose mandatory arbitration, a class-action waiver, or an exclusive foreign court on consumers.

10. Changes and related information

We may update these terms prospectively by publishing a revised version and update date. The terms applicable when you placed an order continue to govern that order unless you agree to a lawful change. If a provision is unenforceable, the remaining provisions continue only to the extent permitted by law. Failure to enforce a provision on one occasion is not a waiver of your statutory rights or ours.

For operator details see our Legal Notice; for support channels see Contact Information.