Shipping policy
Last updated: October 5, 2026
This policy explains shipping for orders placed with Goostarbag, operated by Goostarbag LLC. Please read it together with our Terms of Service and Return and Refund Policy.
1. Destinations
Our current shipping destinations are the United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic (Czechia), Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.
Available services depend on the delivery address and items ordered. Enter your complete address at checkout to see the options available for your order. If no shipping service is offered, please contact us before ordering; the inclusion of a country above does not mean that every address or service within it is supported.
2. Order processing and dispatch
We dispatch orders within 5 business days after the order is placed. Business days are Monday through Friday; Saturdays and Sundays are not counted. Processing covers preparing the order for shipment. This is a dispatch commitment, not a promise that the parcel will arrive within 5 business days.
If an issue prevents us from meeting the dispatch commitment, we will contact you with the revised timing and the cancellation or refund options required by applicable law. We will obtain your agreement to a delay where required; we will not treat silence as consent where the law requires an affirmative choice.
3. Shipping charges and transit estimates
Available shipping methods and the delivery charge collected by us are shown at checkout before payment. Charges depend on the destination, order, and service selected. Any free-shipping offer applies only under the conditions displayed for that offer; international shipping is not automatically free.
Estimated delivery times after dispatch:
- Contiguous United States (48 contiguous states and Washington, D.C.): 5–8 business days.
- Other supported countries and regions outside the United States: 8–15 business days.
These are estimated transit times once your parcel has been handed to the carrier. The order-processing period of up to 5 business days after the order is placed is additional and is not included in either transit estimate. Business days are Monday through Friday; Saturdays and Sundays are not counted.
The contiguous-U.S. estimate does not cover Alaska, Hawaii, or U.S. territories. Before ordering for one of these destinations, contact us to confirm service availability and the applicable delivery estimate.
Actual transit time can vary by destination and service. Public holidays, customs clearance, carrier capacity, and transport disruptions may affect delivery. If you need an item by a specific date, contact us before ordering to discuss whether that timing can be met. If your order has not arrived by the end of the estimated delivery period, contact us with your order number and any tracking reference so we can investigate.
Carrier estimates are not guaranteed arrival dates unless an express guarantee is offered for the order. Customs inspections, transport disruption, and other delays can affect arrival, but do not remove your legal rights relating to late or failed delivery.
Where applicable consumer law requires delivery within 30 days unless another period is agreed, that requirement applies. If we cannot deliver within an agreed or legally required period, you retain the applicable rights to require delivery, cancel, or obtain a refund. Nothing in this policy creates an unlimited delivery period.
4. Import duties, taxes, and customs charges
The buyer is responsible only for import duties, import taxes, and customs-clearance or carrier collection charges legally payable by the buyer as recipient and not already collected for the order. Such charges can be separate from the product price and ordinary shipping charge. Where legally permitted, customs authorities or the carrier may collect them before releasing or delivering the parcel. A charge already collected for the order should not be paid a second time; contact us with the order and charge details if this occurs.
This arrangement does not shift any VAT, GST, sales-tax registration, collection, or remittance obligation imposed on Goostarbag LLC to the customer. Taxes that the law requires us to collect at the point of sale remain our responsibility; describing a shipment as buyer-paid import charges does not override those requirements. We do not represent that all destinations allow taxes to be deferred until delivery.
The amount depends on the destination's rules, the goods, their value, and other factors. We cannot quote a single amount applicable to every order. Before purchasing, check with your local customs authority or the carrier about possible charges and import requirements. A shipping charge paid at checkout does not mean import charges have been prepaid.
If you believe a charge is incorrect, contact the collecting authority or carrier and notify us so we can help with available order documentation. Duties paid directly to a third party are not refunded by us; any reclaim is subject to that authority's process. This does not exclude reimbursement or other remedies that applicable law requires us to provide. A customs delay or a refused parcel does not automatically extinguish your cancellation or refund rights.
5. Order updates and address changes
Use the contact details entered at checkout to receive order communications. Where a tracking reference is available, it can help you follow the parcel; an initial tracking event may not appear immediately after a label is created. You can also contact us with your order number for assistance.
Check the recipient name, address, postal code, email, and telephone number before ordering. Contact us promptly if a correction is needed. We will check whether the order can still be amended, but changes may not be possible after dispatch. If a parcel is returned because of an address issue or failed delivery, we will discuss the available options and disclose any proposed re-shipping charge before obtaining your agreement.
6. Delayed, lost, damaged, or incorrect deliveries
Contact us if an order has not arrived as expected, tracking shows an unexplained problem, or the parcel appears delivered but cannot be located. We will investigate with the relevant delivery service and provide the remedy required by applicable law. You are not required to resolve a carrier claim on our behalf before we address our obligations as your seller.
For damaged or incorrect goods, retain the packaging where reasonably possible and send details of the issue; photographs can assist but are not the only acceptable evidence. See our Return and Refund Policy for the applicable remedies and return-shipping arrangements. Risk does not pass to you merely because we hand the parcel to our carrier where applicable consumer law provides otherwise.
7. Contact
Email info@goostarbag.com or call +1 970-624-2500. Include your order number and any tracking reference. Our company and return address is Goostarbag LLC, 1344 1/2 E 1ST ST, Loveland, CO 80537, United States. Returned goods should be sent to this address in accordance with our Return and Refund Policy. This address is not a statement that every outbound parcel ships from that location.
More details are available in Contact Information, our Privacy Policy, and our Legal Notice.